Privacy Policy
Memorable Socotra Tours
Memorable Socotra Tours respects the privacy of our clients, website visitors, and individuals who contact us.
This policy explains how we collect, use, and protect personal information, and how we handle it when you request information, contact us, or arrange a trip to Socotra.
1. Company Information
Memorable Socotra Tours
Address: Street 20, Main Street, Socotra, Yemen
Email: [email protected]
WhatsApp: +967-771919383
2. Information We May Collect
We may collect information provided directly by the user, including when submitting a booking request or inquiry.
This information may include:
- Name.
- Email address.
- Phone number or WhatsApp.
- Nationality or country of residence.
- Requested travel date.
- Number of travelers.
- Ages of travelers when necessary.
- Special requests or preferences.
- Any other information the traveler chooses to provide.
When necessary to arrange flights, visas, or travel procedures, we may also request information from travel documents, such as passport details.
We strive to collect only the information necessary to achieve the specific purpose for which it is collected.
3. How We Collect Information
We may collect information through:
- The Booking & Contact form on the website.
- Email.
- WhatsApp.
- Direct communication with the company team.
- Information provided by the traveler during trip arrangements.
Additionally, some technical information may be collected automatically when visiting the website, such as device and browser information and website usage patterns, according to the analytical and technical tools actually used.
4. Use of Information
We may use personal information to:
- Respond to inquiries.
- Process booking requests.
- Confirm trip arrangements.
- Communicate with the traveler.
- Arrange or assist in arranging flights.
- Assist with visa procedures when needed.
- Execute tourism services.
- Manage trip-related changes.
- Improve the website and services.
- Protect the website and prevent misuse.
- Maintain necessary operational and administrative records.
5. Trip and Visa Information
When a traveler requests assistance with flights or visas, we may need to use or share necessary information with concerned parties to execute these services.
These parties may include, as needed:
- Airlines.
- Government entities.
- Visa and permit authorities.
- Tourism service providers.
- Guides or transportation providers.
- Any other party necessary to involve to execute the requested service.
We strive to share only the information necessary to achieve the specific purpose.
6. Not Selling Personal Information
Memorable Socotra Tours does not sell its clients' personal information to third parties.
Some information may be shared when necessary to provide the service or when required or permitted by law.
7. Google Analytics
Our website uses Google Analytics to analyze website usage and understand how visitors interact with it, helping us improve website performance and user experience.
Analytical information may include technical and statistical data such as:
- Pages visited.
- Interaction with the website.
- Device type.
- Browser type.
- Approximate usage-related information.
Actual Google Analytics settings on the website should reflect this policy, and the website developer should review tracking settings before publishing the final page.
8. Cookies and Similar Technologies
The website may use Cookies or similar technologies to operate the website, improve performance, and analyze usage.
Some cookies may be necessary for the website to function, while others may be used for analytical or external functions.
Cookies used vary depending on the services and technologies actually installed on the website.
Therefore, the actual list of cookies used on the website should be reviewed to ensure compliance with applicable legal requirements.
9. YouTube and External Services
The website may contain content, links, or clips from YouTube or other external services.
These services may collect information when interacting with their content according to their own policies.
Memorable Socotra Tours does not control the privacy practices of these services.
10. Booking Form Data Storage
Information provided by the user through the Booking & Contact form reaches the communication channels used by the company to process inquiries and bookings.
The company and developer must ensure the actual mechanism for storing form data, and whether the data:
- Is sent directly to email only; or
- Is stored in a database; or
- Passes through an external service provider.
This policy must be updated if the data processing mechanism changes.
11. Protection of Travel Information
When a traveler provides a copy of their passport or sensitive travel data for booking or visa purposes, it must be handled with caution and not made available to the public.
Access to this information is restricted to persons or entities that need it to execute travel arrangements, as permitted by the nature of the service and applicable law.
12. Information Protection
The company takes reasonable measures to help protect personal information from unauthorized access, loss, or misuse.
However, the security of any electronic system cannot be absolutely guaranteed.
Travelers should avoid sending sensitive information we do not request through inappropriate channels.
13. Information Retention
We retain personal information for a reasonably necessary period to:
- Process inquiries.
- Execute bookings.
- Provide services.
- Manage trips.
- Provide customer service.
- Maintain operational records.
- Fulfill legal or accounting obligations.
- Resolve disputes or protect rights when necessary.
The retention period may vary depending on the type of information and the purpose of its use.
14. User Rights
According to the law applicable to the user and the processing of their data, the user may have rights regarding their personal information, including, where applicable:
- Request access to information.
- Request correction of inaccurate information.
- Request deletion of information.
- Request restriction of certain types of processing.
- Object to certain processing operations.
- Withdraw consent when processing is based on consent.
Privacy-related requests can be sent to: [email protected]
The request will be handled according to applicable law, the nature of the request, and the information concerned.
15. Minors
Minors may participate in trips according to the company's booking conditions, but their travel arrangements must be made by a parent or legal guardian.
If information concerning a minor is provided, the person providing the information must be authorized to do so.
16. Photos and Videos
Photos and videos may be taken during trips to document the experience.
A traveler's appearance in a photo or video does not in itself constitute unlimited consent to use the content for marketing purposes.
When the company wishes to use content featuring the traveler for marketing purposes, it will be handled according to appropriate consent, circumstances, and applicable law.
17. External Links
The website may contain links to websites or services not managed by the company.
Memorable Socotra Tours is not responsible for the privacy practices of these websites.
The privacy policy of any external service should be reviewed before providing personal information to it.
18. International Processing of Information
Since the company deals with international travelers and may use services or service providers located in different countries, some information may be processed or transferred outside the traveler's country of residence.
This information is handled according to the nature of the service and applicable legal requirements.
19. Trip-Related Communications
We may communicate with the traveler via email, WhatsApp, or phone regarding:
- Booking requests.
- Trip confirmation.
- Flights.
- Visas.
- Required documents.
- Program changes.
- Travel instructions.
- Safety matters.
- Any information necessary to execute the trip.
These communications are part of providing the requested service.
20. Privacy Policy Updates
This policy may be updated from time to time due to:
- Changes in services.
- Changes in technologies used.
- Addition or removal of service providers.
- Changes in data processing methods.
- Legal requirements.
The latest version will be published on the website with the last updated date.
21. Contact Us
For any questions regarding privacy or personal information:
Memorable Socotra Tours
Email: [email protected]
WhatsApp: +967-771919383
Address: Street 20, Main Street, Socotra, Yemen
We will attempt to handle privacy inquiries and requests as soon as possible in accordance with applicable legal requirements.